Front Desk Supervisor

Pyramid Global Hospitality; Woburn (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness programs

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for the Residence Inn by Marriott Boston Woburn. This role focuses on providing exceptional customer service, supervising front desk operations, and ensuring guest satisfaction.

The ideal candidate should have a high school diploma and experience in hotels or resorts, along with strong communication skills and a flexible schedule availability. Compensation is $20 per hour alongside health insurance and other benefits.

Qualifications

• Must be available to work a flexible schedule, including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Ability to stand for the duration of the shift.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Check guests in and fulfill special requests.
• Supervise daily shift processes.

Skills

Customer service

Communication skills

Flexibility

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee rates on hotel stays. It also provides ongoing training and development opportunities to help employees build skills and advance their careers.

Residence Inn by Marriott Boston Woburn is a 149-room hotel with 680 sq ft event space, part of a portfolio of 100 hotels. The position is located in this property.

What You Will Have An Opportunity To Do

Your Role

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Training all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

What are we looking for?

Qualifications

• Must be available to work a flexible schedule including nights, weekends, and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift

Compensation

$20.00 per hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.