Front Desk Supervisor

BENCHMARK; Woburn (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

BENCHMARK is hiring a Front Desk Supervisor for the Residence Inn by Marriott Boston Woburn. This role focuses on delivering exceptional service and managing the front desk team to ensure smooth hotel operations.

The ideal candidate will have a high school diploma, customer service skills, and a passion for engaging with guests. Benefits include health insurance and employee hotel rates.

Qualifications

• Previous hotel or resort experience preferred.
• Strong desire to make an impact on people.
• Ability to work in a fast-paced setting.

Responsibilities

• Deliver exceptional service to guests.
• Supervise daily shift process.
• Train and coach front desk team members.

Skills

Customer service

Verbal communication

Written communication

Engagement

Flexibility

Education

High school diploma or equivalent

Job description

Front Desk Supervisor – Residence Inn by Marriott Boston Woburn

This role is situated at the Residence Inn by Marriott Boston Woburn, a 149-room hotel with 680 square feet of event space. You will be a key member of the front desk team, delivering exceptional service to guests and supporting staff across departments.

What You Will Do

• Help guests discover their “Wanderlust” experience and provide exceptional customer service through engaging interactions.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Supervise the daily shift process, ensuring all team members adhere to standard operating procedures.
• Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
• Communicate and coordinate with Maintenance and Housekeeping to ensure smooth operations.
• Train, coach, and counsel front desk team members to maintain a quality operation.
• Maintain the sundries shop, managing inventory and ordering as necessary.
• Train all new Front Desk Agents in exceptional customer service.
• Promote and sell special hotel programs.
• Assist other departments as needed and maintain essential records such as the house bank and daily posting, charges, cashing checks, safe deposits, and refunds.

Qualifications

• Must be available to work a flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on people.
• Outgoing and engaging personality.
• Computer skills and strong verbal and written communication skills.
• Ability to work in a fast‑paced setting and stand for the duration of the shift.

Compensation

$20.00 – $20.00 per hour.

Benefits

Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.