Guest Experience Front Desk Agent — Weekend Availability

CSM Corporation; Woburn (MA); On-site; USD 24,108 - 26,174; Full time

Job summary

CSM Corporation is hiring a Front Desk Agent for their Courtyard by Marriott in Woburn, MA. This full-time position requires excellent communication skills and attention to detail while ensuring guest satisfaction. Responsibilities include checking in and out guests, managing reservations, and providing top-tier service. Candidates must have a high school diploma or GED and weekend availability. The pay range is $17.50 to $19.00 per hour, working on-site in a dynamic environment.

Qualifications

• Must have weekend availability.
• Ability to lift, push and pull up to 25 pounds occasionally.
• Ability to move throughout the hotel for extended periods.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Processes check-ins and check-outs, verifies billing, and creates reservations.

Skills

Excellent verbal communication skills

Attention to detail

Customer focused

Education

High school diploma or GED

Job description

Front Desk Agent, Full-Time | Courtyard, Woburn

Job Category: Front Office

Requisition Number: FRONT008456

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• Posted : May 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Courtyard by Marriott, Boston Woburn/Boston North | CSM Lodging Services
Woburn, MA 01801, USA

• Pay or shift range: $17.50 USD to $19 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Rate: $17.50 - $19.00 per hour

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• Must have weekend availability
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.