Front Desk Supervisor & Guest Experience Leader

BENCHMARK; Woburn (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

BENCHMARK is hiring a Front Desk Supervisor for the Residence Inn by Marriott Boston Woburn. This role focuses on delivering exceptional service and managing the front desk team to ensure smooth hotel operations.

The ideal candidate will have a high school diploma, customer service skills, and a passion for engaging with guests. Benefits include health insurance and employee hotel rates.

Qualifications

• Previous hotel or resort experience preferred.
• Strong desire to make an impact on people.
• Ability to work in a fast-paced setting.

Responsibilities

• Deliver exceptional service to guests.
• Supervise daily shift process.
• Train and coach front desk team members.

Skills

Customer service

Verbal communication

Written communication

Engagement

Flexibility

Education

High school diploma or equivalent

Job description

BENCHMARK is hiring a Front Desk Supervisor for the Residence Inn by Marriott Boston Woburn. This role focuses on delivering exceptional service and managing the front desk team to ensure smooth hotel operations.

The ideal candidate will have a high school diploma, customer service skills, and a passion for engaging with guests. Benefits include health insurance and employee hotel rates.