Front Desk Supervisor: Guest Experience Leader

Pyramid Global Hospitality; Woburn (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness programs

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for the Residence Inn by Marriott Boston Woburn. This role focuses on providing exceptional customer service, supervising front desk operations, and ensuring guest satisfaction.

The ideal candidate should have a high school diploma and experience in hotels or resorts, along with strong communication skills and a flexible schedule availability. Compensation is $20 per hour alongside health insurance and other benefits.

Qualifications

• Must be available to work a flexible schedule, including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Ability to stand for the duration of the shift.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Check guests in and fulfill special requests.
• Supervise daily shift processes.

Skills

Customer service

Communication skills

Flexibility

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for the Residence Inn by Marriott Boston Woburn. This role focuses on providing exceptional customer service, supervising front desk operations, and ensuring guest satisfaction.

The ideal candidate should have a high school diploma and experience in hotels or resorts, along with strong communication skills and a flexible schedule availability. Compensation is $20 per hour alongside health insurance and other benefits.