Guest Experience Front Desk Agent

Harmony Hospitality, Inc.; Virginia Beach (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Harmony Hospitality, Inc. is hiring a Front Desk Clerk to greet guests, register arrivals, and manage check-out duties. You will provide information about hotel facilities and local attractions, while handling reservations and payments with accuracy.

Ideal candidates have a high school diploma and strong English communication skills. This on-site role requires the ability to stand for long periods and deliver exceptional customer service in a fast-paced environment.

Qualifications

• Education – High school diploma required.
• No prior hospitality experience required, but preferred.
• Strong English communication skills in speaking and writing.
• Ability to handle cash and basic arithmetic accurately.

Responsibilities

• Greet and register guests and close out accounts at checkout.
• Provide information on facilities, rates and local attractions.
• Input guest data via computer and process reservations.
• Verify and imprint credit cards for authorization; balance cash drawer.
• Answer phones promptly and deliver messages, courteously.
• Escort guests to rooms and manage duties as needed.

Skills

Guest registration

Calculator usage

Customer service

English communication

Computer input

Education

High school diploma

Tools

POS system

Credit card processing

Job description

Harmony Hospitality, Inc. is hiring a Front Desk Clerk to greet guests, register arrivals, and manage check-out duties. You will provide information about hotel facilities and local attractions, while handling reservations and payments with accuracy.

Ideal candidates have a high school diploma and strong English communication skills. This on-site role requires the ability to stand for long periods and deliver exceptional customer service in a fast-paced environment.