Guest Services Front Desk Agent

EOS; Bethany Beach (DE); On-site; USD 17,000 - 25,000; Full time

Job summary

EOS in Bethany Beach, DE is seeking a Front Office Agent to manage guest check-ins/outs, room assignments, and billing. You will secure payments, issue keys, and communicate guest messages while coordinating with housekeeping and other departments to ensure smooth stays.

Ideal candidates have 1–2 years in hospitality, high school equivalent, and excellent communication. You will handle guest requests, resolve issues, and maintain accurate guest records with urgency and discretion.

Qualifications

• Education: High school or equivalent preferred.
• Experience: 1 to 2 years in a similar position preferred.
• Grooming: All colleagues must maintain a neat and well-groomed appearance.

Responsibilities

• Process guest check-ins and check-outs, room assignments and changes, and late check-out requests.
• Secure payments and issue/reissue room keys.
• Verify and adjust billing, communicate with housekeeping, and assist guests with information and special requests.
• Answer inquiries with proper etiquette and maintain guest history records accurately.
• Resolve guest complaints and ensure guest satisfaction while maintaining urgency and attention to detail.

Education

High school or equivalent

Job description

EOS in Bethany Beach, DE is seeking a Front Office Agent to manage guest check-ins/outs, room assignments, and billing. You will secure payments, issue keys, and communicate guest messages while coordinating with housekeeping and other departments to ensure smooth stays.

Ideal candidates have 1–2 years in hospitality, high school equivalent, and excellent communication. You will handle guest requests, resolve issues, and maintain accurate guest records with urgency and discretion.