Guest Experience Front Desk Agent

Starwood Hotels; Sunnyvale (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

Starwood Hotels in Sunnyvale is seeking a warm Front Office Agent to greet guests, manage check-in and check-out, and ensure a relaxing, effortless stay from arrival to departure.

Join a front-of-house team that delivers impeccable service, handles guest requests with care, and supports a 24-hour operation with flexibility and teamwork.

The role emphasizes attentive communication, a professional appearance, and a commitment to Starwood's sustainability and guest satisfaction goals.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests and assist with arrival and departure to ensure a relaxing and effortless experience.
• Provide impeccable front-office service and handle guest requests with professionalism.
• Support a 24-hour operation as part of a collaborative team.

Skills

Guest service experience

Team player

Multi-tasking

Detail oriented

Second language ability

Job description

Starwood Hotels in Sunnyvale is seeking a warm Front Office Agent to greet guests, manage check-in and check-out, and ensure a relaxing, effortless stay from arrival to departure.

Join a front-of-house team that delivers impeccable service, handles guest requests with care, and supports a 24-hour operation with flexibility and teamwork.

The role emphasizes attentive communication, a professional appearance, and a commitment to Starwood's sustainability and guest satisfaction goals.