Guest Experience Specialist: Front Desk & Service

Courtyard by Marriott Sunnyvale Silicon Valley; Sunnyvale (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health保险

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Courtyard by Marriott Sunnyvale Silicon Valley is seeking a Guest Service Agent to greet guests, register them into rooms, and provide attentive service in line with brand standards. You will handle payments, manage reservations, and respond quickly to guest needs while upholding safety and sustainability guidelines.

The role requires prior customer service experience and familiarity with PMS systems. The position is on-site in Sunnyvale, CA, with opportunities for growth into front office

Qualifications

• Minimum high school diploma or equivalent.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and register them in a friendly and courteous manner.
• Assist guests with their requests and respond promptly to inquiries.
• Balance accounts and handle payments at checkout.
• Transmit and receive messages using phones or PMS system.
• Assist in the breakfast area or with guest luggage during peak times.
• Ensure guest satisfaction by resolving issues or escalating to a supervisor when needed.

Skills

Customer service

Communication

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Courtyard by Marriott Sunnyvale Silicon Valley is seeking a Guest Service Agent to greet guests, register them into rooms, and provide attentive service in line with brand standards. You will handle payments, manage reservations, and respond quickly to guest needs while upholding safety and sustainability guidelines.

The role requires prior customer service experience and familiarity with PMS systems. The position is on-site in Sunnyvale, CA, with opportunities for growth into front office