Front Office Guest Experience Agent

Starwood Hotels & Resorts Worldwide, Inc.; Valley, Northern (AL, KY); Hybrid; USD 32,000 - 43,000; Part time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a warm Front Office Agent to welcome guests, assist with check-in/out, and ensure a seamless arrival and departure experience at our Treehouse Silicon Valley property.

Requirements include at least 1 year in guest or customer service, the ability to work a 24-hour operation, and a friendly, detail‑oriented approach. A secondary language is a plus; this is a part-time position with competitive pay.

Qualifications

• Minimum 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Provide warm, welcoming service to guests from arrival to departure.
• Assist with check-in/check-out and guest inquiries to ensure a smooth stay.
• Support concierge tasks and hotel operations to reflect Starwood's brand standards.

Skills

Guest service

Customer service

Team player

Multi-tasking

Detail oriented

Flexibility

Job description

Starwood Hotels & Resorts Worldwide, Inc. is seeking a warm Front Office Agent to welcome guests, assist with check-in/out, and ensure a seamless arrival and departure experience at our Treehouse Silicon Valley property.

Requirements include at least 1 year in guest or customer service, the ability to work a 24-hour operation, and a friendly, detail‑oriented approach. A secondary language is a plus; this is a part-time position with competitive pay.