Guest Experience Agent — Front Desk

Treehouse Hotels; Sunnyvale (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Front Office Agent to ensure guests have a relaxing and effortless experience from arrival to departure. The role requires at least 1 year in guest service, strong communication, and a team‑oriented, detail‑driven approach.

Ability to speak a secondary language is a plus, and flexibility for a 24‑hour operation is essential. Starwood Hotels offers an equal opportunity employer environment and the chance to grow within a luxury brand.

Qualifications

• Minimum 1 year of front desk or guest service experience.
• Second language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi‑tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24‑hour operation.

Responsibilities

• Greet guests and assist with check‑in and check‑out.
• Provide impeccable service and resolve guest requests promptly.
• Collaborate with team to ensure smooth front‑office operations.

Skills

Guest service

Customer service

Team player

Multi-tasking

Attention to detail

Bilingual (secondary language)

Flexibility

Job description

Starwood Hotels is seeking a warm, welcoming Front Office Agent to ensure guests have a relaxing and effortless experience from arrival to departure. The role requires at least 1 year in guest service, strong communication, and a team‑oriented, detail‑driven approach.

Ability to speak a secondary language is a plus, and flexibility for a 24‑hour operation is essential. Starwood Hotels offers an equal opportunity employer environment and the chance to grow within a luxury brand.