Guest Experience Front Desk Agent — Growth & Perks

Residence Inn Silicon Valley I; Sunnyvale (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

HSA/FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

Paid Sick Leave

Paid Vacation

Family Leave

401(k) plans

Job summary

Island Hospitality is seeking an upbeat, full-time Front Desk Agent for the Sunnyvale location. You will manage front desk operations, assist guests and vendors, and ensure professional service in a fast-paced environment.

Responsibilities include guest check-in/check-out, payment processing, and shift reporting. The role requires flexibility for weekends and holidays and a strong commitment to guest satisfaction.

Qualifications

• Team player with strong initiative and achievement drive.
• Able to handle problems in the workplace proactively.
• Thrives under stress and maintains composure.
• Visible, approachable, and ready to assist guests with outstanding service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare all necessary reports during each shift for management.

Skills

Teamwork

Initiative

Problem solving

Guest service

Stress management

Job description

Island Hospitality is seeking an upbeat, full-time Front Desk Agent for the Sunnyvale location. You will manage front desk operations, assist guests and vendors, and ensure professional service in a fast-paced environment.

Responsibilities include guest check-in/check-out, payment processing, and shift reporting. The role requires flexibility for weekends and holidays and a strong commitment to guest satisfaction.