Guest Service Specialist - Front Desk

TownePlace Suites Sunnyvale Silicon Valley; Sunnyvale (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

TownePlace Suites Sunnyvale Silicon Valley is seeking a Guest Service Agent who will greet, register, and assist guests in a friendly manner. Responsibilities include managing guest check-ins, handling reservations, and resolving complaints to ensure guest satisfaction.

The ideal candidate should have previous customer service experience and a high school diploma. The role includes competitive benefits such as medical insurance, paid time off, and travel discounts.

Qualifications

• Customer service experience or equivalent training required.
• High School diploma or equivalent preferred.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly and courteous manner.
• Register and assign guests to hotel rooms.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

TownePlace Suites Sunnyvale Silicon Valley is seeking a Guest Service Agent who will greet, register, and assist guests in a friendly manner. Responsibilities include managing guest check-ins, handling reservations, and resolving complaints to ensure guest satisfaction.

The ideal candidate should have previous customer service experience and a high school diploma. The role includes competitive benefits such as medical insurance, paid time off, and travel discounts.