Hotel Front Desk: Guest Experience Agent

Treehouse Sunnyvale, L.L.C.; Palo Alto (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

Starwood Hotels is seeking a Front Office Agent to warmly welcome guests, handle check-in/out, and ensure a smooth, enjoyable stay. The role emphasizes excellent guest service, responsiveness, and a team-oriented approach in a luxury hotel environment.

The candidate should have at least 1 year of related experience, a willingness to work in a 24-hour operation, and may benefit from knowing a second language. Starwood emphasizes inclusion and a commitment to guest satisfaction.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests on arrival, assist with check-in and check-out, and help throughout the stay.
• Provide impeccable service that reflects the Starwood Hotels brand and standards.

Skills

Guest service

Customer service

Team player

Detail oriented

Flexible schedule

Job description

Starwood Hotels is seeking a Front Office Agent to warmly welcome guests, handle check-in/out, and ensure a smooth, enjoyable stay. The role emphasizes excellent guest service, responsiveness, and a team-oriented approach in a luxury hotel environment.

The candidate should have at least 1 year of related experience, a willingness to work in a 24-hour operation, and may benefit from knowing a second language. Starwood emphasizes inclusion and a commitment to guest satisfaction.