Guest Experience Front Desk Agent

Estancia Del Norte; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Estancia Del Norte seeks a Front Desk Clerk/Guest Service Agent to be the first point of contact for guests, handling check-ins/outs, reservations, and inquiries with a focus on exceptional service. You will collaborate with housekeeping and other departments to ensure satisfaction and uphold safety and cleanliness at the front desk.

The role requires 6 months of front desk experience, ability to manage cashiering duties, and may include driving the hotel shuttle within a two-mile radius.

Qualifications

• 6 months or more of front desk experience; preferably with brand experience.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process check-ins, check-outs, and room assignments efficiently.
• Handle guest requests, complaints, and inquiries with courtesy and urgency.
• Manage phone calls, reservations, and room availability.
• Maintain accurate records and perform basic cashiering duties.
• Collaborate with housekeeping and other departments to ensure guest satisfaction.
• Uphold safety, security, and cleanliness standards in the front desk area.
• Consistently communicate hotel services and amenities to guests.
• Effectively communicate shift change over information as needed.
• Drive hotel van for guests within a two-mile radius (if applicable).

Skills

Front desk experience

Guest service

Cash handling

Phone reservations

Education

TABC License / RVSP Certification

Job description

Estancia Del Norte seeks a Front Desk Clerk/Guest Service Agent to be the first point of contact for guests, handling check-ins/outs, reservations, and inquiries with a focus on exceptional service. You will collaborate with housekeeping and other departments to ensure satisfaction and uphold safety and cleanliness at the front desk.

The role requires 6 months of front desk experience, ability to manage cashiering duties, and may include driving the hotel shuttle within a two-mile radius.