Front Office Manager - Guest Experience Leader

Estancia Del Norte; San Antonio (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

Estancia Del Norte seeks a Front Office Manager to oversee daily front desk and guest services operations, ensuring smooth check-in/check-out and exceptional service. You will lead front office teams, drive guest satisfaction, and coordinate with housekeeping to optimize room availability for a seamless guest experience.

The role requires supervising multiple front office functions, coaching staff, handling complaints, and maintaining brand standards in a fast-paced hotel environment in San

Qualifications

• Bachelor's degree from four-year college or university preferred; hospitality degree preferred.
• Two years' related experience managing a front office staff; or equivalent combination of education and experience.

Responsibilities

• Supervise all front office staff including front desk, night audit, concierge, bell services, and drivers.
• Ensure efficient guest check-in/check-out procedures are in place and used consistently
• Handle guest complaints and resolve issues promptly
• Monitor room availability and coordinate with housekeeping
• Train, coach, and schedule front office personnel to meet business expectations and demands
• Conduct regular performance evaluations and provide constructive feedback
• Address performance issues through coaching and formal disciplinary action when necessary
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Uphold brand and company policies and service standards

Skills

Staff supervision

Guest service excellence

Education

Bachelor's degree in hospitality

Job description

Estancia Del Norte seeks a Front Office Manager to oversee daily front desk and guest services operations, ensuring smooth check-in/check-out and exceptional service. You will lead front office teams, drive guest satisfaction, and coordinate with housekeeping to optimize room availability for a seamless guest experience.

The role requires supervising multiple front office functions, coaching staff, handling complaints, and maintaining brand standards in a fast-paced hotel environment in San