Guest Experience Front Desk Agent

Hyatt Regency; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Regency Orlando Airport is seeking a Front Office Associate to manage guest check-in/check-out, explain hotel amenities, and ensure an exceptional guest experience. You will be the face of Hyatt, handling payments and inquiries in a fast-paced hotel lobby.

Qualified candidates will bring strong communication skills, a guest-first attitude, and the stamina to stand for extended periods while delivering high-quality service at the front desk.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Register guests and communicate hotel services and promotions.
• Process forms of payment and respond to guest inquiries.
• Represent Hyatt at the front desk and create a welcoming guest experience.

Skills

customer-service aptitude

verbal communication

standing endurance

Job description

Hyatt Regency Orlando Airport is seeking a Front Office Associate to manage guest check-in/check-out, explain hotel amenities, and ensure an exceptional guest experience. You will be the face of Hyatt, handling payments and inquiries in a fast-paced hotel lobby.

Qualified candidates will bring strong communication skills, a guest-first attitude, and the stamina to stand for extended periods while delivering high-quality service at the front desk.