Guest Experience Agent - Flexible Hours & Growth

Marriott Orlando Downtown; Orlando (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Employee discounts

Health benefits

Inclusive environment

Job summary

Marriott Orlando Downtown is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and assist with reservations and local recommendations. You will collaborate with housekeeping and maintenance to ensure guest satisfaction while delivering exceptional service in a fast-paced environment.

Ideal candidates bring strong communication, organization, and multitasking abilities, plus a professional, friendly demeanor. Flexibility for evenings, weekends, and holidays is valued.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Greet and welcome guests with a warm, friendly attitude.
• Manage check-in and check-out processes efficiently and accurately.
• Handle reservations, cancellations, and modifications promptly.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

PMS software

Job description

Marriott Orlando Downtown is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and assist with reservations and local recommendations. You will collaborate with housekeeping and maintenance to ensure guest satisfaction while delivering exceptional service in a fast-paced environment.

Ideal candidates bring strong communication, organization, and multitasking abilities, plus a professional, friendly demeanor. Flexibility for evenings, weekends, and holidays is valued.