Guest Experience Front Desk Agent

Highgate; Ontario (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Job summary

The Front Office Agent role at Highgate Hotels in Ontario, CA delivers attentive, courteous service to guests during check-in, throughout their stay, and at checkout while maximizing room revenue and occupancy.

Responsibilities include handling inquiries, reservations, check-ins/outs, and maintaining promotions and guest programs, with a strong emphasis on computer proficiency and professional communication.

Qualifications

• Front desk role requiring courteous, guest-focused service.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• College coursework can be helpful for the role.
• Computer experience is required.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups and dates.
• Be able to balance and prepare closing shift paperwork.

Skills

Customer Services

Communication

Multitasking

Cash handling

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Computer experience

Job description

The Front Office Agent role at Highgate Hotels in Ontario, CA delivers attentive, courteous service to guests during check-in, throughout their stay, and at checkout while maximizing room revenue and occupancy.

Responsibilities include handling inquiries, reservations, check-ins/outs, and maintaining promotions and guest programs, with a strong emphasis on computer proficiency and professional communication.