Guest Experience Front Desk Agent

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hyatt Regency Newport Beach is seeking Front Office associates who will make a great first and last impression for our guests. You will handle guest registration, communicate with hotel departments, and assist with payments and guest inquiries in a fast-paced, professional environment.

The role requires excellent communication, a customer-service mindset, and the ability to adapt in a diverse setting. Prior hospitality experience and language skills are advantageous.

Qualifications

• Must be available to work morning and afternoon shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Must have previous customer service experience
• Must be able to adapt and work in a diverse culture and environment
• Must have proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Responsibilities

• Associates are responsible for the guest registration process and hotel communication
• Other duties include processing forms of payment and responding to guest inquiries

Skills

Shift availability

Second language asset

Verbal & written comms

Customer service experience

Diversity adaptability

Tools

Opera

Colleague Advantage

Microsoft Office

Job description

Hyatt Regency Newport Beach is seeking Front Office associates who will make a great first and last impression for our guests. You will handle guest registration, communicate with hotel departments, and assist with payments and guest inquiries in a fast-paced, professional environment.

The role requires excellent communication, a customer-service mindset, and the ability to adapt in a diverse setting. Prior hospitality experience and language skills are advantageous.