Guest Experience Host - Front Desk

Montage International; Newport Beach (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Montage International is hiring a Front Office Agent in Newport Beach to warmly welcome guests, handle check-in/out, and manage folios and billing while delivering personalized service.

The role requires a high school diploma, 2+ years in hotel operations and customer service, strong English, and proficiency with Word, Excel, PowerPoint, and Outlook; on-site work and team collaboration are essential.

Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred.
• Minimum of two years' experience in a hotel operations environment.
• Minimum of two years' experience in customer service.
• Possess basic math skills and the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English well.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives.
• Hosting and welcoming guests with a friendly and sincere demeanor.
• Assisting with guest check-in and out process, as well as folios, invoicing and billing.
• Thinking outside the box to own and solve guest stay areas of opportunity.
• Going above and beyond to recover any service opportunities and exceed guest expectations.
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly.
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests.

Skills

Customer service

Clear English communication

Billing & math

Education

High School Diploma

Bachelor's degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is hiring a Front Office Agent in Newport Beach to warmly welcome guests, handle check-in/out, and manage folios and billing while delivering personalized service.

The role requires a high school diploma, 2+ years in hotel operations and customer service, strong English, and proficiency with Word, Excel, PowerPoint, and Outlook; on-site work and team collaboration are essential.