Front Office Agent

Hyatt Regency Newport Beach West; Newport Beach (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Hyatt Regency Newport Beach West is seeking a Front Office Associate to welcome guests, manage registration, handle inquiries, and process payments. Strong communication and guest-service orientation are essential as you contribute to a memorable stay.

Preferred candidates will be proficient with hotel systems (Opera, Colleague Advantage) and MS Office, able to work mornings/afternoons including weekends and holidays, and adapt well in a diverse environment. Bilingual skills are a plus.

Qualifications

• Must be available to work morning and afternoon shifts including weekends and holidays.
• Experience with Opera and Colleague Advantage is an asset.
• Excellent verbal and written communication skills.
• Previous customer service experience is required.
• Ability to adapt in a diverse culture and environment.
• Decisive and able to make quick and efficient decisions.
• Knowledge of a second language is an asset.
• Guest Reservations assistance may be required.

Responsibilities

• Meet and greet guests during registration.
• Process forms of payment and handle guest inquiries.
• Coordinate internal communication to ensure a smooth guest experience.

Skills

Customer service experience

Communication skills

Adaptability

Decision making under pressure

Second language

Tools

Opera

Colleague Advantage

MS Office

Job description

Job Description:

Front Office associates are the first and last to meet our guests and we need to make a great impression. Hyatt Regency John Wayne Airport Newport Beach is looking for associates that will deliver that great impression. Associates are responsible for the guest registration process and hotel communication. Other duties include processing forms of payment and responding to guest inquires. This important role is responsible and has a direct impact for creating the guest experience. If you have great communication skills and love customer service, then we would like to hear from you.

The following qualifications are preferred:

• Must be available to work morning and afternoon shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Must have previous customer service experience
• Must be able to adapt and work in a diverse culture and environment
• Must have proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Source: Hospitality Online