Front Desk Agent — Guest Experience Specialist

Hyatt Regency Newport Beach West; Newport Beach (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Hyatt Regency Newport Beach West is seeking a Front Office Associate to welcome guests, manage registration, handle inquiries, and process payments. Strong communication and guest-service orientation are essential as you contribute to a memorable stay.

Preferred candidates will be proficient with hotel systems (Opera, Colleague Advantage) and MS Office, able to work mornings/afternoons including weekends and holidays, and adapt well in a diverse environment. Bilingual skills are a plus.

Qualifications

• Must be available to work morning and afternoon shifts including weekends and holidays.
• Experience with Opera and Colleague Advantage is an asset.
• Excellent verbal and written communication skills.
• Previous customer service experience is required.
• Ability to adapt in a diverse culture and environment.
• Decisive and able to make quick and efficient decisions.
• Knowledge of a second language is an asset.
• Guest Reservations assistance may be required.

Responsibilities

• Meet and greet guests during registration.
• Process forms of payment and handle guest inquiries.
• Coordinate internal communication to ensure a smooth guest experience.

Skills

Customer service experience

Communication skills

Adaptability

Decision making under pressure

Second language

Tools

Opera

Colleague Advantage

MS Office

Job description

Hyatt Regency Newport Beach West is seeking a Front Office Associate to welcome guests, manage registration, handle inquiries, and process payments. Strong communication and guest-service orientation are essential as you contribute to a memorable stay.

Preferred candidates will be proficient with hotel systems (Opera, Colleague Advantage) and MS Office, able to work mornings/afternoons including weekends and holidays, and adapt well in a diverse environment. Bilingual skills are a plus.