Front Office Agent

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hyatt Regency Newport Beach is seeking Front Office associates who will make a great first and last impression for our guests. You will handle guest registration, communicate with hotel departments, and assist with payments and guest inquiries in a fast-paced, professional environment.

The role requires excellent communication, a customer-service mindset, and the ability to adapt in a diverse setting. Prior hospitality experience and language skills are advantageous.

Qualifications

• Must be available to work morning and afternoon shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Must have previous customer service experience
• Must be able to adapt and work in a diverse culture and environment
• Must have proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Responsibilities

• Associates are responsible for the guest registration process and hotel communication
• Other duties include processing forms of payment and responding to guest inquiries

Skills

Shift availability

Second language asset

Verbal & written comms

Customer service experience

Diversity adaptability

Tools

Opera

Colleague Advantage

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

Front Office associates are the first and last to meet our guests and we need to make a great impression. Hyatt Regency John Wayne Airport Newport Beach is looking for associates that will deliver that great impression. Associates are responsible for the guest registration process and hotel communication. Other duties include processing forms of payment and responding to guest inquires. This important role is responsible and has a direct impact for creating the guest experience. If you have great communication skills and love customer service, then we would like to hear from you.

The following qualifications are preferred:

• Must be available to work morning and afternoon shifts including weekends and holidays
• Must be proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Must have previous customer service experience
• Must be able to adapt and work in a diverse culture and environment
• Must have proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset
• Guest Reservations assistance required

Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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