Guest Experience Agent - 24/7 Front Desk

1 Hotels Group; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

1 Hotel Central Park seeks a friendly Front Desk Agent to welcome guests and manage check-in/out processes. The role requires a warm personality, strong communication, and a minimum of 1 year in guest services.

You will assist guests with requests, coordinate with other hotel teams, and uphold Starwood/1 Hotels service standards in a fast-paced, 24-hour operation. We offer a dynamic workplace in NYC, opportunities for growth, and a supportive, inclusive culture.

Qualifications

• Guest service experience required.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer questions and provide information about the hotel and local area.
• Coordinate with other hotel departments to fulfill guest requests.

Skills

Guest service

Communication

Team player

Job description

1 Hotel Central Park seeks a friendly Front Desk Agent to welcome guests and manage check-in/out processes. The role requires a warm personality, strong communication, and a minimum of 1 year in guest services.

You will assist guests with requests, coordinate with other hotel teams, and uphold Starwood/1 Hotels service standards in a fast-paced, 24-hour operation. We offer a dynamic workplace in NYC, opportunities for growth, and a supportive, inclusive culture.