Front Services Lead: Guest Experience & Hotel Ops

Caesars Entertainment; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Caesars Entertainment is seeking an Assistant Hotel Manager for their New Orleans location. The role involves managing operations for the Front Desk, Concierge, and other services, while maintaining high service standards and employee relations. Candidates should have supervisory experience in hospitality, strong communication skills, and the ability to work under pressure. A Business or Hotel related degree and customer service experience are preferred.

Qualifications

• Must be at least 21 years of age.
• Three to five years previous supervisory or management experience in a hotel environment preferred.
• Two to three years previous customer service experience required.

Responsibilities

• Manage day-to-day operations of the Front Services hotel.
• Ensure high-quality service standards are maintained.
• Supervise employees and handle performance evaluations.

Skills

Excellent oral and written communication skills

Ability to work as a team

Customer service experience

PC literate (Microsoft Word and Excel)

Physical stamina and strength

Problem-solving skills

Education

Business or Hotel related degree

Tools

Computers

Fax machine

Telephones

Photocopy machine

Job description

Caesars Entertainment is seeking an Assistant Hotel Manager for their New Orleans location. The role involves managing operations for the Front Desk, Concierge, and other services, while maintaining high service standards and employee relations. Candidates should have supervisory experience in hospitality, strong communication skills, and the ability to work under pressure. A Business or Hotel related degree and customer service experience are preferred.