Guest Services Agent

Holiday Inn NOLA; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Job summary

Holiday Inn NOLA in New Orleans is seeking a Guest Services Agent to warmly greet guests, check them in and out, and respond to needs to ensure a smooth stay. You will be the friendly face at the Front Office, delivering reliable service and clear communication.

The role requires strong customer service, the ability to multitask in a fast-paced environment, and basic data-entry with PMS familiarity. Weekend and holiday shifts are expected. Equal opportunity employer.

Qualifications

• Education: High school diploma preferred.
• Experience in hospitality or customer service preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Professional demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

129 rooms | 250 sq. ft. meeting/event space Amenities: pool, fitness center. Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks — only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title: Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

*FREE PARKING*

MINIMUM REQUIREMENTS

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.