On-Site Reservations & Guest Services Agent

Caesars Entertainment; New Orleans (LA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is hiring a Hotel Reservations Agent to join our on-site team in New Orleans, LA. You will assist guests with room, suite, golf, show, limo, and restaurant reservations, while upholding Caesars standards of service and confidentiality.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication skills, and the ability to type efficiently.

Qualifications

• Must be 21-years of age or older.
• Education: High School Diploma or equivalent required
• Experience: 1-year Customer Service or Sales experience.
• Must be able to type.
• Must have or be able to obtain a valid Gaming License
• Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to maintain a flexible working schedule based on business demands.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal, communications, team building and problem solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.

Responsibilities

• Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling.
• Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management.
• Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management.
• Clearly communicate and demonstrate enthusiastic service.
• Meet department punctuality, adherence and attendance guidelines.
• Safeguard customer confidentiality and privacy in accordance to company and department standards.
• Handle all incoming customer transactions promptly, efficiently, accurately and professionally.
• Assist with special projects and/or additional duties as needed.
• Assist Supervisors with their ‘Primary Job Functions’ based on business needs.

Skills

Customer service

Sales

Education

High School Diploma or equivalent

Tools

Typing

Job description

Caesars New Orleans Casino & Hotel is hiring a Hotel Reservations Agent to join our on-site team in New Orleans, LA. You will assist guests with room, suite, golf, show, limo, and restaurant reservations, while upholding Caesars standards of service and confidentiality.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication skills, and the ability to type efficiently.