Guest Experience Front Desk Agent

Expotel Hospitality; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Expotel Hospitality is seeking a Front Desk Representitive at Wyndham Downtown in New Orleans. The role involves greeting guests, checking in/out, and providing attentive service while adhering to front desk procedures.

Responsibilities include handling queries about services, logging communications, and promoting hotel promotions. Candidates should have high school diploma and hospitality experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Experience in a hotel or related field preferred.
• College coursework in related field helpful.

Responsibilities

• Provide attentive, courteous service during check-in and checkout.
• Respond to guest inquiries about services, hours, and local attractions.
• Balance and prepare shift paperwork and logs.
• Operate the Front Desk PBX system and logging processes.
• Follow cash handling and credit policies and promote hotel promotions.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High School Diploma or equivalent

College coursework in related field helpful

Experience in hotel or related field preferred

Job description

Expotel Hospitality is seeking a Front Desk Representitive at Wyndham Downtown in New Orleans. The role involves greeting guests, checking in/out, and providing attentive service while adhering to front desk procedures.

Responsibilities include handling queries about services, logging communications, and promoting hotel promotions. Candidates should have high school diploma and hospitality experience is preferred.