Front Desk Agent - Flexible Shifts & Guest Experience

NOLA GATEWAY OPCO LLC; Kenner (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Free uniforms

Health insurance

Paid time off

Job summary

Garnet Hotels LLC is seeking a friendly, professional Front Desk Agent to join our team at Wyndham New Orleans Airport & Conference Center in Kenner, Louisiana.

You will be the first point of contact for our guests, providing exceptional customer service from check-in through check-out in a fast-paced hospitality environment. Our hotel serves business travelers, airline passengers, leisure guests, and conference attendees.

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or customer service experience preferred.
• Experience with Wyndham hotels or hotel property management systems is a plus.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and remain professional during busy periods.
• Basic computer skills and familiarity with reservation systems.
• Ability to handle guest concerns with patience, professionalism, and discretion.
• Dependable, punctual, and able to work independently or as part of a team.

Responsibilities

• Greet and welcome guests in a friendly, courteous, and professional manner.
• Perform guest check-ins, check-outs, room assignments, and reservation modifications accurately.
• Answer incoming phone calls, emails, and guest inquiries promptly.
• Process guest payments, deposits, refunds, and billing adjustments according to hotel procedures.
• Maintain accurate guest records and handle confidential information securely.
• Assist guests with airport shuttle information, transportation inquiries, and local recommendations.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest concerns are addressed.
• Assist corporate travelers, conference attendees, and group reservations with their accommodation needs.
• Promote Wyndham Rewards membership and recognize existing loyalty members.
• Handle guest complaints professionally and resolve issues within hotel guidelines.
• Monitor room availability, reservation changes, and daily arrivals and departures.
• Maintain accurate cash handling, shift reports, and front desk documentation.
• Follow Wyndham brand standards, hotel policies, safety procedures, and security protocols.
• Support additional front office duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Organization

Problem-solving

Teamwork

Patience

Education

High school diploma or equivalent

Tools

Reservation systems

Front desk software

Job description

Garnet Hotels LLC is seeking a friendly, professional Front Desk Agent to join our team at Wyndham New Orleans Airport & Conference Center in Kenner, Louisiana.

You will be the first point of contact for our guests, providing exceptional customer service from check-in through check-out in a fast-paced hospitality environment. Our hotel serves business travelers, airline passengers, leisure guests, and conference attendees.