Guest Services Leader - Front Desk

Expotel Hospitality; New Orleans (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

Wyndham Garden New Orleans Downtown is seeking a Front Desk Supervisor to oversee daily guest services and lead a team of guest service associates. You will address guest inquiries and ensure a seamless, welcoming experience for all guests.

The role emphasizes strong communication, leadership, and problem-solving skills, with collaboration across housekeeping, F&B, and front desk to uphold service standards and guest loyalty.

Qualifications

• High school diploma or equivalent; a degree or diploma in hospitality management is preferred.
• At least 2 years of experience in guest services or a related role within the accommodation and food services industry.
• Proven experience in a supervisory or team lead position.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including familiarity with reservation and guest management systems.

Responsibilities

• Supervise and coordinate the activities of guest service staff to ensure efficient and courteous service delivery.
• Handle guest complaints and feedback promptly, resolving issues to maintain high levels of guest satisfaction.
• Train, mentor, and evaluate guest service team members to promote professional development and adherence to service standards.
• Monitor daily operations to ensure compliance with company policies, health and safety regulations, and quality standards.
• Collaborate with other departments such as housekeeping, food and beverage, and front desk to ensure a seamless guest experience.

Skills

Communication

Leadership

Customer service

Problem-solving

Multilingual

Education

High school diploma or equivalent

Hospitality management degree

Bachelor's degree in Hospitality Management or related field

Tools

Reservation systems

Guest management systems

Job description

Wyndham Garden New Orleans Downtown is seeking a Front Desk Supervisor to oversee daily guest services and lead a team of guest service associates. You will address guest inquiries and ensure a seamless, welcoming experience for all guests.

The role emphasizes strong communication, leadership, and problem-solving skills, with collaboration across housekeeping, F&B, and front desk to uphold service standards and guest loyalty.