Guest Experience Front Desk Agent

mcrhotels.com; Middlesex Township (PA); On-site; USD 21,000 - 26,000; Full time

Job summary

Residence Inn Carlisle is seeking a Front Desk Agent to deliver a warm, professional guest experience from arrival to departure. You will address guest needs promptly, uphold brand standards, and coordinate with other hotel teams to ensure guest satisfaction.

The role requires a positive attitude, strong communication skills, and the ability to work a flexible schedule including evenings and weekends to support hotel operations.

Qualifications

• Experience in hospitality or guest service preferred.
• Positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to work well under pace and pressure.
• Excellent listening and conflict-resolution skills.
• Clear spoken and written communication.
• Desire to serve guests with hospitality.
• Must be 18 years of age or older.
• Flexible schedule including evenings, nights, weekends, and holidays.
• Punctuality: clock in/out on time.

Responsibilities

• Check-in and check-out efficiently and contact guests after check-in to ensure satisfaction.
• Maintain up-to-date knowledge of room rates and promotions.
• Receive and note all incoming mail per the daily shift checklist.
• Provide a friendly arrival and departure experience for all guests.

Skills

Hospitality experience

Can-Do Attitude

Follow guidelines

Pace and pressure management

Listening and conflict resolution

Communication skills

Guest service mindset

English language proficiency

Job description

Residence Inn Carlisle is seeking a Front Desk Agent to deliver a warm, professional guest experience from arrival to departure. You will address guest needs promptly, uphold brand standards, and coordinate with other hotel teams to ensure guest satisfaction.

The role requires a positive attitude, strong communication skills, and the ability to work a flexible schedule including evenings and weekends to support hotel operations.