Guest Experience Concierge — Front Desk Pro

Aimbridge Hospitality; Waldorf (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life & AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Residence Inn Waldorf is seeking a Front Desk Agent to create welcoming experiences from check-in to check-out. You’ll greet guests, handle reservations, and coordinate requests with a friendly, professional approach.

This role emphasizes clear communication, quick problem solving, and multitasking in a fast-paced hotel environment. Prior hotel experience and familiarity with hotel software are a plus.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm, top-tier guest service to ensure memorable stays.
• Communicate clearly and confidently with guests and colleagues.
• Resolve issues quickly to create smooth guest experiences.
• Manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma

Tools

Hotel Management Software

Microsoft Office

Job description

Residence Inn Waldorf is seeking a Front Desk Agent to create welcoming experiences from check-in to check-out. You’ll greet guests, handle reservations, and coordinate requests with a friendly, professional approach.

This role emphasizes clear communication, quick problem solving, and multitasking in a fast-paced hotel environment. Prior hotel experience and familiarity with hotel software are a plus.