Guest Experience Front Desk Agent

Remington Hospitality; Jacksonville (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Associate for our Residence Inn location. You will greet guests, check them in and out, assist with pre-registration and reservations, and ensure smooth front desk operations.

Expect to handle charges, maintain knowledge of rates and discounts, process same-day reservations, and follow cancellation procedures. Strong communication, teamwork, and a professional appearance are essential for delivering exceptional guest experiences.

Qualifications

• High work ethic and self-initiative.
• Able to work varying schedules including nights, weekends, and holidays.
• Team member delivering great guest experiences.
• Able to work in a standard office environment.
• Excellent verbal and written communication skills.
• Physical ability to lift 10–25 pounds.
• Prolonged sitting, keyboarding, and computer use.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Know Front Office system and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.
• Take same-day reservations quickly and follow procedures.

Skills

Guest service oriented

Team player

Communication skills

Flexibility (nights/weekends)

Attention to detail

Job description

Remington Hospitality is seeking a Front Desk Associate for our Residence Inn location. You will greet guests, check them in and out, assist with pre-registration and reservations, and ensure smooth front desk operations.

Expect to handle charges, maintain knowledge of rates and discounts, process same-day reservations, and follow cancellation procedures. Strong communication, teamwork, and a professional appearance are essential for delivering exceptional guest experiences.