Guest Experience Associate — Front Desk

Sonesta International Hotels; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401(k) Retirement Plan with Company/

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Employee Perks & Discounts

Job summary

Sonesta International Hotels in Miami Beach seeks a Front Desk Agent to deliver exceptional guest service at check-in/check-out, answer inquiries, and be the first brand touchpoint for guests arriving at the property.

You will handle reservations and guest requests, process cash/credit transactions, maintain guest privacy, and collaborate with teams to ensure a smooth, secure, and welcoming stay. This role requires flexibility with shifts, including mornings, evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills including basic math, budgeting, profit/loss concepts, percentages and variances preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.

Responsibilities

• Deliver Sonesta Service in all guest interactions according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and location.
• Process cash and credit card transactions and prepare deposits and reports.
• Maintain security of cash, card transactions, and guest information.
• Book reservations for individuals or groups and upsell rooms to maximize revenue.
• Follow seasonal reservation strategies for room type and stay length.
• Coordinate with other shifts to promote teamwork and service quality.
• Ensure guest requests are fulfilled and services are delivered.

Skills

Customer service

Communication

Problem solving

Cash handling

Upselling

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels in Miami Beach seeks a Front Desk Agent to deliver exceptional guest service at check-in/check-out, answer inquiries, and be the first brand touchpoint for guests arriving at the property.

You will handle reservations and guest requests, process cash/credit transactions, maintain guest privacy, and collaborate with teams to ensure a smooth, secure, and welcoming stay. This role requires flexibility with shifts, including mornings, evenings, weekends, and holidays.