Guest Experience Front Desk Agent

Hyatt; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Hyatt's Dream South Beach is seeking a Front Office Associate/Front Desk Agent to manage guest check-in/check-out and communicate hotel services. You will be the face of Hyatt, delivering efficient service and memorable experiences in a fast-paced environment.

Responsibilities include handling payments, responding to guest inquiries, and promoting hotel offerings. Prior front desk or hotel experience is a plus, with an emphasis on hospitality and guest satisfaction.

Qualifications

• Must have a genuine desire to satisfy guests in a fast paced hotel environment.
• Strong verbal and written communication skills are essential.
• Ability to stand for extended periods during shifts.
• Capacity to work overnight shifts as required.
• Experience working in hotels or front desk roles is preferred.

Responsibilities

• Manage guest registration and check-in/check-out processes.
• Communicate hotel services and promotions to guests.
• Handle payment processing and guest inquiries.
• Represent Hyatt and contribute to a welcoming guest experience.

Skills

Guest service mindset

Verbal communication

Written communication

Stamina for long shifts

Overnight shift capability

Hotel front desk experience

Job description

Hyatt's Dream South Beach is seeking a Front Office Associate/Front Desk Agent to manage guest check-in/check-out and communicate hotel services. You will be the face of Hyatt, delivering efficient service and memorable experiences in a fast-paced environment.

Responsibilities include handling payments, responding to guest inquiries, and promoting hotel offerings. Prior front desk or hotel experience is a plus, with an emphasis on hospitality and guest satisfaction.