Front Office Supervisor

Hyatt; Miami (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Dream South Beach, part of Hyatt, seeks a Front Office Supervisor to support senior leadership and coach guest-facing teams. You will oversee guest registration, communicate hotel services, and help implement payroll and interviewing processes.

The ideal candidate demonstrates refined verbal and written communication, thrives in a fast-paced environment, and is dedicated to delivering outstanding guest experiences.

Qualifications

• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Lead front desk agents responsible for guest registration and communicating hotel services.
• Coach, direct and train associates; assist with scheduling, payroll and interviewing.

Skills

Leadership

Communication

Relationship skills

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Dream South Beach is looking for a Front Office Supervisor to join the team. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal and written communication skills.

Ability to stand for long periods of time.

Experience and a thorough understanding of Front Office operations.