Guest Experience Front Desk Agent

InterContinental Hotels Group; Maryland; On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Health benefits

Paid time off

Job summary

InterContinental Hotels Group in Maryland is seeking a Front Desk Agent to greet guests, process transactions, and deliver local insights with a warm, seamless experience.

You’ll handle check-in/out, acknowledge rewards members, advise on dining and activities, and act as the trusted point of contact. The role emphasizes communication, problem-solving, and basic computer skills, with an hourly pay rate of $16.56.

Qualifications

• Clear communication with guests; handle concerns and compliments.
• Strong problem-solving to turn issues into memorable experiences.
• Fluent in the local language; additional languages are a plus.
• Proficient reading, writing, basic math and computer skills.

Responsibilities

• Greet guests warmly and kick off memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Take, manage, and receive payments for guest bookings.
• Make the check-in and check-out process swift and seamless.
• Anticipate guests' needs and provide tailored recommendations.
• Be the trusted contact for guests' issues and restaurant suggestions.

Skills

Communication skills

Problem-solving

Language fluency

Computer literacy

Tools

POS system

Booking software

Job description

InterContinental Hotels Group in Maryland is seeking a Front Desk Agent to greet guests, process transactions, and deliver local insights with a warm, seamless experience.

You’ll handle check-in/out, acknowledge rewards members, advise on dining and activities, and act as the trusted point of contact. The role emphasizes communication, problem-solving, and basic computer skills, with an hourly pay rate of $16.56.