Guest Experience Front Desk Agent

IHG Hotels & Resorts; Fort Meade (MD); On-site; USD 22,041 - 25,485; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Join IHG Hotels & Resorts as a Front Desk Agent in Fort Meade, Maryland, where you will create a memorable experience for guests from their first contact. This role requires excellent communication skills, problem-solving capabilities, and a commitment to guest satisfaction.

The position involves managing bookings, handling transactions, and assisting guests while ensuring safety at all times. The hourly pay rate ranges from $16.00 to $18.50, complemented by benefits such as medical insurance and paid time off.

Qualifications

• Communication with guests for concerns and compliments.
• Transforming problems into opportunities for great experiences.
• Reading, writing, basic math, and computer skills required.
• Flexibility for varied shifts including nights and holidays.
• One-year experience in front desk or guest service preferred.
• Ability to lift objects up to 50 lbs.

Responsibilities

• Provide a warm welcome to guests.
• Manage guest bookings and handle transactions.
• Ensure guests' needs are met promptly.
• Assist guests with inquiries and issues.
• Maintain safety procedures and report incidents.
• Perform ad-hoc duties as required.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech-savvy

Flexibility

Strength for physical tasks

Education

High school diploma

College or university degree (bonus)

Job description

Join IHG Hotels & Resorts as a Front Desk Agent in Fort Meade, Maryland, where you will create a memorable experience for guests from their first contact. This role requires excellent communication skills, problem-solving capabilities, and a commitment to guest satisfaction.

The position involves managing bookings, handling transactions, and assisting guests while ensuring safety at all times. The hourly pay rate ranges from $16.00 to $18.50, complemented by benefits such as medical insurance and paid time off.