Guest Experience Front Desk Agent

remingtonhotelscareers; Key West (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Remington Hotels in Key West, FL is seeking a friendly Front Desk Agent to greet guests, check them in and out efficiently, and assist with pre-registration and blocking of reservations when necessary.

You will post charges accurately, maintain knowledge of Front Office systems, and handle cash, checks and credit card information securely. The role involves reviewing reservations with special requests and managing cancellations and relocations while delivering exceptional guest experiences.

Qualifications

• High work ethic and self-initiative
• May be required to work varying schedules including nights, weekends and holidays
• Team player with guest-centric service approach

Responsibilities

• Greet and communicate with guests, check them in and out promptly and professionally, assist with pre-registration and reservation blocking when needed
• Post all charges accurately and know where and how to post them
• Maintain working knowledge of Front Office systems and daily transactions
• Handle cash, checks and credit card information securely and make correct change
• Review reservations with special requests and block rooms accordingly
• Be familiar with hotel rates, discounts and procedures for reservations and cancellations

Job description

Remington Hotels in Key West, FL is seeking a friendly Front Desk Agent to greet guests, check them in and out efficiently, and assist with pre-registration and blocking of reservations when necessary.

You will post charges accurately, maintain knowledge of Front Office systems, and handle cash, checks and credit card information securely. The role involves reviewing reservations with special requests and managing cancellations and relocations while delivering exceptional guest experiences.