Front Desk Agent

Bennett Hospitality; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Marriott employee discount program

Flexible scheduling

Opportunities for advancement

Team-oriented and supportive work environment

Job summary

Bennett Hospitality is looking for a Front Desk Associate at the Residence Inn by Marriott in Mount Pleasant, South Carolina. This role is crucial as you will be the first point of contact for guests, providing them with a welcoming check-in and check-out experience. Responsibilities include managing guest inquiries, reservations, and ensuring a positive and memorable stay for all.

The ideal candidate should have prior hospitality experience, strong customer service skills, and familiarity with the FOSSE property management system. This position requires flexible availability, including evenings and weekends.

Qualifications

• Previous front desk or hospitality experience required, preferably with FOSSE property management system.
• Strong customer service and communication skills.
• High attention to detail and organizational abilities.
• Ability to work independently and handle stressful situations calmly.
• Availability to work evenings, weekends, and holidays as needed.
• Proficiency with basic computer systems and hotel POS platforms.

Responsibilities

• Greet and welcome all guests with a warm and friendly demeanor.
• Handle the check-in and check-out process efficiently using FOSSE.
• Manage room assignments, guest preferences, and special requests accurately.
• Handle cash, credit card, and billing transactions in accordance with hotel procedures.
• Answer incoming calls promptly and professionally.
• Resolve guest issues, concerns, or complaints promptly and courteously.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.
• Maintain a neat and organized front desk and lobby area.
• Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.
• Perform end-of-day audits and reports if working evening/night shifts.

Skills

Customer service skills

Communication skills

Attention to detail

Organizational abilities

Tools

FOSSE property management system

Job description

Job description: As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check‑in / check‑out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.

Key Responsibilities

• Greet and welcome all guests with a warm and friendly demeanor.
• Handle the check‑in and check‑out process efficiently using FOSSE.
• Manage room assignments, guest preferences, and special requests accurately.
• Handle cash, credit card, and billing transactions in accordance with hotel procedures.
• Answer incoming calls promptly and professionally.
• Resolve guest issues, concerns, or complaints promptly and courteously.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.
• Maintain a neat and organized front desk and lobby area.
• Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.
• Perform end‑of‑day audits and reports if working evening/night shifts.

Schedule

• Flexible availability required (including weekends/holidays)

Benefits

• Marriott employee discount program
• Flexible scheduling
• Opportunities for advancement
• Team‑oriented and supportive work environment

Requirements

Qualifications

• Previous front desk or hospitality experience required, preferably with FOSSE property management system.
• Strong customer service and communication skills.
• High attention to detail and organizational abilities.
• Ability to work independently and handle stressful situations calmly.
• Availability to work evenings, weekends, and holidays as needed.
• Proficiency with basic computer systems and hotel POS platforms.