Guest Experience Specialist — Front Desk

Murrieta Hot Springs Resort; Jacksonville (FL); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Residence Inn in Jacksonville, FL, is seeking a full-time Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will manage charges, know the front desk system, and ensure accurate billing while maintaining a courteous guest experience.

Working as part of a team, you will handle diverse guest requests, stay aware of rates and discounts, and follow cancellation and relocation procedures when needed.

Qualifications

• Strong work ethic and self-initiative.
• Ability to work nights, weekends and holidays.
• Team-oriented with guest-first mindset.
• Ability to stand for long periods and type at a desk.

Responsibilities

• Greet guests and check in/out promptly and professionally.
• Assist with pre-registration and reservation blocking as needed.
• Post charges accurately in the front office system.
• Handle cash, checks, and credit card transactions securely.
• Review reservations, block rooms, and apply rate rules.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Excellent customer service

Team player

Verbal and written communication

Multitasking under pressure

Cash handling and POS skills

Attention to detail

Tools

Front Office system

Job description

Residence Inn in Jacksonville, FL, is seeking a full-time Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will manage charges, know the front desk system, and ensure accurate billing while maintaining a courteous guest experience.

Working as part of a team, you will handle diverse guest requests, stay aware of rates and discounts, and follow cancellation and relocation procedures when needed.