Agent Front Desk-Full Time-Fort Meade

InterContinental Hotels Group; Fort Meade (MD); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

The InterContinental Hotels Group is seeking a Front Desk Agent in Fort Meade, MD to warmly welcome guests, manage bookings, handle transactions, and offer local insights for a seamless stay.

You will check guests in and out, assist with requests, upsell services, and act as a brand ambassador while following safety procedures. A high school diploma and 1 year of front desk experience are preferred; ability to lift up to 50 lbs and flexible shifts are required.

Qualifications

• High school diploma or equivalent required.
• Experience in front desk/guest service preferred (1+ year).
• Excellent communication and problem-solving skills.
• Ability to read, write, basic math and operate computers.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet guests warmly and manage bookings and check-ins/outs.
• Handle cash/credit transactions and upsell services.
• Provide local information and assist with guest requests.
• Maintain guest records and respond to inquiries while following safety procedures.
• Collaborate with team to ensure smooth guest experiences.

Skills

Communication

Problem-solving

English proficiency

Computer literacy

Flexibility

Guest service experience

Education

High school diploma

College degree (bonus)

Tools

POS system

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally, you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $16.50 to $18.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Or, if one starting rate: The hourly