Front Desk Agent

WizeHire, Inc; Laurel (MD); On-site; USD 23,419 - 26,174; Full time

Job summary

Comfort Inn Laurel - Fort Meade is seeking a friendly Hotel Front Desk Attendant to greet guests, check them in/out, and provide information to ensure a smooth stay. You will balance cash, handle reservations, and support the front desk team with a positive guest experience.

Ideal candidates have strong customer service skills, proficiency with MS Office, flexible availability including weekends/holidays, and physical ability to lift up to 25 pounds.

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Operate hotel switchboard, take calls and provide information and transfer calls
• Welcome guests warmly, determine their needs, and manage the registration process.
• Take reservations in person, via email, or over the phone, including group bookings.
• Balance cash at the end of each shift and generate reports for the next shift.
• Manage guest check-ins and check-outs appropriately

Skills

MS Excel

MS Word

MS Outlook

PowerPoint

Internet software

Job description

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Operate hotel switchboard, take calls and provide information and transfer calls
• Welcome guests warmly, determine their needs, and manage the registration process.
• Take reservations in person, via email, or over the phone, including group bookings.
• Balance cash at the end of each shift and generate reports for the next shift.
• Manage guest check-ins and check-outs appropriately

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Compensation

$17 - $19/hour

About Comfort Inn Laurel - Fort Meade

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

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