FRONT DESK CLERK

Shamin Hotels

Greenbelt (MD)

On-site

USD 20,664 - 24,108

Full time

14 days+

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Job summary

A hospitality company in Greenbelt, MD, is looking for a Guest Service Agent to provide exceptional service to guests. The role involves checking guests in and out, managing reservations, and assisting with inquiries related to hotel services. Ideal candidates will possess strong customer service skills and a warm, friendly demeanor. This entry-level position offers full-time hours with a pay range of $15 to $17.50 per hour. If you enjoy working in a dynamic environment, this may be the perfect opportunity for you.

Qualifications

No prior experience is necessary; on-the-job training is provided.
Ability to work flexible hours and shifts including weekends.
Must be able to interact with diverse groups of guests.

Responsibilities

Greet and register guests upon arrival.
Handle guest inquiries and provide information about the hotel.
Process payments and manage cash transactions.

Skills

Customer service

Effective communication

Problem-solving

Cash handling

Job description

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Shamin Hotels provided pay range

This range is provided by Shamin Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $17.50/hr

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel, and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions

Greets, registers, and assigns rooms to guests.
Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Date‑stamps, sorts and racks incoming mail and messages.
Transmits and receives messages using equipment such as telephone, fax and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests’ accounts.
Computes bill, collects payment and makes change for guests.
May make, confirm and cancel reservations for guests.
Posts charges such as room, food, liquor or telephone by hand or machine.
May make restaurant, transportation or entertainment reservations for guests.
May deposit guests’ valuables in hotel safe or safe‑deposit box.
May order complimentary flowers or Champagne for special guests at management’s direction.
Understands and enforces the hotel company credit policies.
Accounts for all cash and makes deposits in accordance with hotel and company policies.
Communicates effectively with other front office and hotel departments.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Takes the initiative to greet guests in a friendly and warm manner.
Cross sells other Shamin Hotels.
Performs other related duties as required.