Guest Experience Front Office Leader

Kolter Hospitality, LLC.; Florida; On-site; USD 25,000 - 36,000; Full time

Job summary

Kolter Hospitality is seeking an Assistant Front Office Manager for Hilton Garden Inn in Palm Beach Gardens, FL. This role supports the Director of Operations and General Manager in delivering welcoming guest experiences and managing front desk operations.

Responsibilities include greeting guests, coaching front office staff, scheduling within budget, maintaining brand standards, and ensuring accurate financial reporting.

Qualifications

• Bachelor's degree in hotel management or equivalent preferred.
• Two years front office supervisor or management experience.

Responsibilities

• Oversee front desk operations for the assigned shift.
• Ensure guest service is consistently delivered to brand standards.
• Greet and assist guests during check-in and handling requests.
• Coach and train front office staff on products, services and grooming.
• Manage weekly scheduling within budget and staffing needs.
• Maintain financial records and report accurately.
• Coordinate with housekeeping/engineering for room readiness and VIP arrivals.

Skills

Front desk operations

Guest service

Staff coaching

Scheduling

Computer literacy

Education

Bachelor's degree in hotel management

Equivalent education

Job description

Kolter Hospitality is seeking an Assistant Front Office Manager for Hilton Garden Inn in Palm Beach Gardens, FL. This role supports the Director of Operations and General Manager in delivering welcoming guest experiences and managing front desk operations.

Responsibilities include greeting guests, coaching front office staff, scheduling within budget, maintaining brand standards, and ensuring accurate financial reporting.