Guest Services Lead — Front Desk & VIP Prep

Kolter Hospitality Group; Florida; On-site; USD 19,889 - 28,326; Full time

Job summary

Kolter Hospitality Group is seeking a Front Desk Supervisor for the Hilton Garden Inn in Palm Beach Gardens, FL. In this full-time role, you will oversee front desk operations ensuring guest satisfaction and quality service.

The ideal candidate has previous hotel experience and strong customer service skills. Responsibilities include managing staff, handling guest issues, and ensuring adherence to company policies and procedures.

This position offers a chance to grow within a committed team focused on excellence.

Qualifications

• Able to work most weekends and holidays.
• Previous hotel Front Desk experience preferred.
• Ability to stand/walk for up to 8 hours.

Responsibilities

• Supervise front desk operations during assigned shifts.
• Handle all guest issues courteously and efficiently.
• Ensure daily arrival of VIPs and special requests are pre-blocked.

Skills

Customer Service

Problem Solving

Team Management

Job description

Kolter Hospitality Group is seeking a Front Desk Supervisor for the Hilton Garden Inn in Palm Beach Gardens, FL. In this full-time role, you will oversee front desk operations ensuring guest satisfaction and quality service.

The ideal candidate has previous hotel experience and strong customer service skills. Responsibilities include managing staff, handling guest issues, and ensuring adherence to company policies and procedures.

This position offers a chance to grow within a committed team focused on excellence.