Front Desk Agent

Kolter Hospitality, LLC.; Florida; On-site; USD 17,000 - 24,000; Full time

Job summary

Hilton Garden Inn - Palm Beach Gardens, FL is seeking a Front Desk Agent to deliver welcoming guest service, handle check-ins/outs, and issue room keys. You will resolve guest issues while upholding Kolter Hospitality standards and policies.

The role requires weekend availability, comfort with computer and reservation systems, and includes full-time, on-site work with a focus on personalized guest experiences and efficient service.

Qualifications

• Customer service or hospitality experience is a plus.
• Ability to work weekends.
• Knowledge of operating a computer and reservation system.

Responsibilities

• Process check-ins and check-outs.
• Issue room keys and manage guest requests.
• Perform cashiering tasks like bill settlement and posting charges.
• Follow hotel rate structures and upsell strategies.
• Report repairs and maintain safety procedures.

Skills

Customer service

Hospitality experience

Tools

Reservation system

Job description

Front Desk Agent# Front Desk AgentHilton Garden Inn - Palm Beach Gardens, FL 33410## OverviewSalary Range$15.00 - $15.00 HourlyPosition TypeFull TimeJob ShiftAnyTravel PercentageNoneCategoryHospitality - Hotel## Description**Overview:** A Kolter Hospitality Front Desk Clerk delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.---**Performance Expectations:**1. Assist guests with check in and check out processes.2. Coordinate all guest requests.3. Inform guests of hotel services, features and room amenities.4. Welcome the guest by name whenever possible.5. Follow the hotel’s rate structures, discounts and sell/upsell strategies.6. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.7. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.8. Cancel room reservations according to policy.9. Report any items in need of repair.10. Follow all safety procedures while working.**Behavioral Expectations:*** Be effective and innovative in handling and solving problems in the workplace.* Remain positive and helpful while working in a fast-paced environment.* Committed to the success and growth of the company.* Act honorably, even when no one is watching.* Eagerness to grow and/or develop within the company* Passionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-Verify## Qualifications**General Requirements:**Able to work weekendsReport to work on time and in proper uniform.Knowledge and/or ability to operate a computer and reservation system.Experience: None. Customer Service or Hospitality experience a plus.Education: None**Physical Requirements:**Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pulling**Kolter Hospitality is proud to be an Equal Employment Opportunity.** *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.*