Front Desk Supervisor

Kolter Hospitality Group; Florida; Presencial; USD 19 889 - 28 326; Tempo integral

Resumo da oferta

Kolter Hospitality Group is seeking a Front Desk Supervisor for the Hilton Garden Inn in Palm Beach Gardens, FL. In this full-time role, you will oversee front desk operations ensuring guest satisfaction and quality service.

The ideal candidate has previous hotel experience and strong customer service skills. Responsibilities include managing staff, handling guest issues, and ensuring adherence to company policies and procedures.

This position offers a chance to grow within a committed team focused on excellence.

Qualificações

• Able to work most weekends and holidays.
• Previous hotel Front Desk experience preferred.
• Ability to stand/walk for up to 8 hours.

Responsabilidades

• Supervise front desk operations during assigned shifts.
• Handle all guest issues courteously and efficiently.
• Ensure daily arrival of VIPs and special requests are pre-blocked.

Conhecimentos

Customer Service

Problem Solving

Team Management

Descrição da oferta de emprego

Job Details

Job Location: Hilton Garden Inn - Palm Beach Gardens, FL 33410
Position Type: Full Time
Education Level: None
Salary Range: $17.50 - $17.50 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Hospitality - Hotel

Overview

A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel.

Performance Expectations

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check in and check out processes.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Qualifications

• General Requirements:
  • Able to work most weekends and holidays.
  • Report to work on time and in proper uniform.
  • Knowledge and/or ability to operate a computer.
• Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team is a plus.
• Education: None
• Physical Requirements:
  • Ability to stand/walk for up to 8 hours.
  • Occasional lifting, pushing, and pulling.

Legal Disclosures

M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
Kolter Hospitality is a drug‑free workplace.
Pre‑employment drug test and background check required.