Guest Experience Concierge — Front Desk

Mcr-Hotels; Maryland; On-site; USD 19,000 - 30,000; Full time

Job summary

Hilton Garden Inn Solomons is hiring a Front Desk Agent to deliver a warm welcome and a seamless departure experience for guests. You will handle check-ins, answer questions about rates, promotions, and local amenities, and coordinate with team members to resolve guest needs promptly.

The role requires a welcoming attitude, the ability to follow guidelines, and effective communication in a fast-paced hotel setting.

Qualifications

• Experience in hospitality or service environment preferred.
• Able to greet guests warmly and use guests' names when possible.
• Strong verbal and written communication skills.
• Willingness to learn and follow established procedures.
• Ability to stay calm and responsive in busy environments.

Responsibilities

• Handle check-in/out efficiently and courteously.
• Provide up-to-date information on rates and promotions.
• Receive and note incoming mail per daily shift checklist.
• Maintain front desk appearance and be ready to assist guests.
• Collaborate with team to ensure a smooth guest experience.

Skills

Guest relations

Communication

Follow guidelines

Teamwork

Hospitality mindset

Tools

POS systems

Job description

Hilton Garden Inn Solomons is hiring a Front Desk Agent to deliver a warm welcome and a seamless departure experience for guests. You will handle check-ins, answer questions about rates, promotions, and local amenities, and coordinate with team members to resolve guest needs promptly.

The role requires a welcoming attitude, the ability to follow guidelines, and effective communication in a fast-paced hotel setting.